Votre commande en 6 étapes
01
Vous avez passé commande ?
Félicitations !
Vous avez reçu un email de confirmation
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02
Alice GISSAT, notre collaboratrice responsable logistique et envois, basée près de Dijon, se charge de préparer votre colis, manuellement
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03
Vous recevrez un e-mail avec votre numéro de suivi
Vous pourrez suivre son parcours jusqu’à chez vous
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04
Celui-ci est choisi par vos soins (Colissimo ou Mondial Relay)
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05
Selon votre choix, la livraison est à J+2 ou J+3 ou J+5 (selon votre mode de livraison)
Votre commande est traitée endéans les 24H
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Terminé !
06
Dans le cas contraire, veuillez nous le signaler dans les 14 jours
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Pour ce faire, il suffit de suivre le processus ci-dessous :
- Replacer le/les article(s) à retourner, neufs et non utilisés dans leur emballage
- Nous envoyer un e-mail à info@okoeurope.com, en nous prévenant d’un retour et en mentionnant votre nom, les articles retournés, la cause et le numéro de commande
- Se rendre dans un point poste et nous renvoyer le colis à l’adresse suivante : ÖKO EUROPE , 25 chemin du Barra 15000 AURILLAC – France
- Vous recevrez ensuite un mail de notre part vous confirmant que nous avons bien récupéré votre retour
- Le remboursement s’effectuera sur votre carte de crédit (ou votre compte bancaire) automatiquement
- Attention, les frais d’envoi pour un retour seront à votre charge
Retour
Vous avez reçu votre commande ? C'est parfait !
Si toutefois, un ou plusieurs article(s) ne convien(nen)t pas à vos attentes, il est possible de nous le/les retourner endéans les 14 jours qui suivent la réception de votre commande.
Pour ce faire, il suffit de suivre le processus ci-dessous :
- Replacer le/les article(s) à retourner, neufs et non utilisés dans leur emballage
- Nous envoyer un e-mail à info@okoeurope.com, en nous prévenant d’un retour et en mentionnant votre nom, les articles retournés, la cause et le numéro de commande
- Se rendre dans un point poste et nous renvoyer le colis à l’adresse suivante : ÖKO EUROPE, 3 route de Dijon 21310 RENEVE – France
- Vous recevrez ensuite un mail de notre part vous confirmant que nous avons bien récupéré votre retour
- Le remboursement s’effectuera sur votre carte de crédit (ou votre compte bancaire) automatiquement
- Attention, les frais d’envoi pour un retour seront à votre charge